FREQUENTLY ASKED QUESTIONS

Choosing the right flooring involves considering factors such as the room’s usage, foot traffic, and your lifestyle. For high-traffic areas, durable options like hardwood or luxury vinyl plank are ideal. For comfort, carpet or cork might be better. Think about moisture levels, especially in kitchens and bathrooms, where water-resistant options like vinyl or tile are recommended. Our expert staff will guide you through the process based on your specific needs.

Different window coverings offer unique advantages. Blinds provide excellent light control and privacy, making them ideal for any room. Draperies add a touch of elegance and can also offer insulation and sound dampening. Shades are highly versatile, with options like cellular shades providing energy efficiency by trapping air. Our experienced decorators can help you choose the best option to enhance the aesthetics and functionality of your space.

Our residential process is divided into three seamless stages: Design, Delivery, and Installation. First, our design team helps you select materials and finalize custom layouts during a professional consultation. Next, we manage safe, climate-controlled transport to place the materials directly inside your home. Finally, our professional installation crews prepare your subfloors, execute the layout with precision, and perform a total site cleanup and inspection.

Our residential design services encompass personalized consultations, customized interior plans, selection of premium materials, and comprehensive project management. We work closely with you to create a cohesive design that aligns with your style and functional needs, ensuring a seamless integration of all design elements.

During the design consultation, our experienced designers will discuss your vision, preferences, and requirements. We’ll guide you through the selection of materials, colors, and styles that best suit your home. Our goal is to create a detailed plan that reflects your unique taste and enhances the overall aesthetic and functionality of your space.

Yes, our designers will evaluate your space's humidity levels, subfloor type, and daily usage to help you select the ideal option. We guide you through the functional differences of solid and engineered wood, as well as choosing the right wood species, plank widths, and finishes to match your aesthetic goals.

We offer delivery services throughout Ottawa and Kingston, ensuring that your chosen flooring and window coverings reach you promptly and in perfect condition. Our goal is to provide convenient and reliable delivery options that fit your schedule.

Yes, certain flooring materials like solid hardwood, engineered wood, and laminate flooring must acclimate to your home's internal temperature and humidity levels before installation can begin. Our delivery team will place these materials directly inside your temperature-controlled living space so they can adapt to the environment, preventing future issues like warping or gapping.

Yes, our professional delivery service includes bringing your materials inside your home rather than just dropping them at the curbside or in a driveway. Whether you are transferring heavy boxes of luxury vinyl tile to a main floor storage room or moving carpet rolls up to a second floor unit, our team handles all heavy lifting and positions the materials safely exactly where you need them.

Yes, we offer professional, end-to-end installation services for all the products you purchase from us. Our team of experienced, certified installers ensures that your flooring and window coverings are installed correctly, efficiently, and according to manufacturer specifications. We handle everything from precise measurement to final cleanup, giving you a completely hassle-free experience.

Yes, our crew manages the complete removal and eco-friendly disposal of your existing materials as part of our initial site preparation. We take care of stripping out old carpet or lifting damaged parquet flooring, and then we inspect and adjust your subfloor to ensure it is perfectly flat, stable, and ready for your new materials.

Project timelines depend entirely on the total square footage and the type of material you select. A standard bedroom or hallway carpet installation can often be finished in a few hours, while installing new hardwood flooring or tile across multiple rooms typically takes a few days. Your project manager will provide a detailed timeline breakdown before any work begins on your home.

Yes, we understand the importance of maintaining your daily business operations. Our commercial installation crews offer flexible scheduling, including evening and weekend hours, to complete your project with minimal downtime for your staff, clients, or tenants.

Absolutely. We provide specialized high performance products that comply with strict building regulations across Ottawa and Kingston. Our commercial inventory includes certified slip resistant surfaces for schools, antimicrobial and hygienic sheet vinyl for healthcare facilities, and fire rated options that meet local commercial safety requirements.

You can request a quote directly through our website contact form or by contacting our dedicated commercial estimation departments in our Ottawa or Kingston offices. Our commercial project managers are fully equipped to review architectural blueprints, complete accurate material takeoffs, and provide transparent tenders for general contractors and facility managers.